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  Salesforce is a booming technology and is always in need of skilled personnel that can execute a task successfully. While many individuals in IT industry are looking for an opportunity to work on Salesforce technology, statistics reveal 60% of the employees working are in need of training. Hence the need for trained/skilled personnel in salesforce has increased as the multiple positions require a certain level knowledge of salesforce modules. As demand for skilled salesforce employees increases companies have also started to hire employees at least with a PD1 Certification. Increasingly, employers expect their team has a certain level of certification in salesforce. Having a PD1 Certificate will help professionals boost their careers and simultaneously it opens the door for corresponding career tasks. We will now help you understand the opportunities available for those with a Salesforce PD1 Certificate; Designation in Salesforce: Salesforce has now become one of the best ...

  In the modern tech-savy world, Salesforce has emerged as a tool that has captured each and every industry you can possibly think of. From Tech Giants to nearby call centres, all of them use Salesforce services and   products to solve their problems. So if you are one of the people who still are yet to know about Salesforce let us help you. What is Salesforce? Salesforce started as a SAAS CRM company but now has evolved and now provides various software solutions and platforms. It is one of the world’s biggest company used by more than 1,50,000 companies worldwide. It is a cloud based system that works on a multi-tenant base, wherein multiple customers share the same technology and all run on the latest release. As to why salesforce gained so much market is due to its multi-tenant system as it enables organizations to upgrade application and infrastructure automatically which helps them to reduce the load of management and focus on innovation. Now as you have a very br...

  Salesforce users have mainly complained that the user interface is clunky. The web transitioned to responsive design, and the Salesforce UI didn't initially evolve at the same pace. This prompted Salesforce to rethink the way its platform is designed and how applications are built. inside. All of this led to the launch of a new platform that Salesforce has dubbed "Lightning" and   also dubbed "The Future of CRM". Lightning was designed to provide additional analytics and online intelligence increases sales and is a completely new implementation of Salesforce. This is achieved by focusing entirely on the application logic and democratizing application creation on the platform. The main changes introduced with the Lightning Platform: 1.        A New Information Architecture. Any screen, streamline processes and workflows with Lightning. For example, the "Activity Feed" shows the latest updates assigned to a sales rep from all accounts. To see e...

  Introduction: Salesforce professionals are in high demand as companies look for highly qualified professionals in the field. Statistics show that about 60% of Salesforce’s use poses one challenge or another, often making it lower and increasing the need for a trained team. Salesforce deals with the changes that employees face in terms of procedures to be followed and in their behaviour and expectations. Hence the need for access to foolish evidence, led by a trained team. Career Options to choose for salesforce: 1. Salesforce Administrator: As Director / Sales Manager you have the most important responsibility to establish Customer Org, their roles / responsibilities, Hierarchy in the system. It also sets which login user should see which type of data - which controls screen visibility, etc. Setting oaths, managing and setting up the dashboard, reporting and any outgoing / incoming communication channel configurations, etc. Nowadays we also see "DevOps" as a separ...

  Salesforce Service Cloud: Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support. It could be one part of Salesforce’s CRM package that could be the ideal CRM software solution for your business.   What does Salesforce Service Cloud do? • Enables your customer service team to resolve cases quickly, process automatically, and improve team efficiency with service statistics. • Increases the efficiency of customer service teams through automated workflows. • Incorporates built-in asset management and organization tools. • Improves the performance of call center teams with cloud telephony and AI-enabled production tools. • Allows your business to easily set up a self-help center for their clients, which includes easy-to-use systems for booking appointments, checking account balances, and making debt payments. • Allows customers access to a wide range of digital channels such as mobile messaging, live AI ch...

  CRM platforms have evolved exponentially in recent time and are still improving to engage and include all platforms. While many CRM platforms require a dedicated time to resource to properly create and maintain a solution, in response Salesforce Anywhere has provided a solution to it. According to Salesforce, Anywhere can bring chat, alerts, comments and videos directly to a CRM software in a unified view. If you are a representative or manager trying to ensure your team is working efficiently, Salesforce Anywhere is the right platform as it brings real-time data insights into workflows, sales, service and marketing. In layman terms Salesforce Anywhere has the ability to bring your CRM software to a remote platform powered through Salesforce Customer 360. Let us look at how Salesforce Anywhere will help you optimize and improve your current work capability; 1.        AI-Prompted Actions While Anywhere makes your platform remote it also helps y...

Have you wished your communication within your organization was much easier? Want to receive notifications of only important updates? Do the updates you receive not require attention? Well Worry no more! Salesforce has the perfect solution for you called “Notification Builder” which was released Summer of 2019. The builder enables admins to create customized in-app notifications for the targeted audience. You can define when the notification triggers, which users will be notified and what will be displayed in the notification. This can be done in very simple steps with salesforce. How to create a Notification in a Salesforce Notification Builder; 1.        Step 1 - Create Notification Type: Go to Setup → Notification Builder → Notification Types. Create a new Notification type. You can choose the notification to support both Desktop and mobile. 2.        Step 2 - Create a Process and define entry object: Go to Setup ...